Data backup and checkup in every 4 months.
Up to 12 incidents per year in the case that support cannot be done over telephone or remote access.
ON-PHONE SUPPORT: Available 24 x 7.
E-MAIL SUPPORT: Available 24 x 7 Hrs
DIAL-IN SUPPORT: Available 24 x 7.
Spare hardware is available under additional terms and conditions.
EXCLUSION OF SUPPORT AND SERVICES
Support is not provided for third party software, eg. Microsoft Office.
Loading or configuring of third party software packages.
Management of facilities such as ADSL modem/fax lines.
TravelPro does not claim to resolve connectivity issues caused by third-party services, service providers, hardware or software, or networking problems.
Whilst TravelPro acknowledges that the internet is an ever increasing business tool
TravelPro will under no circumstances be responsible for:
• any viruses, corruptions, hardware faults that are caused by accessing the internet (including emails).
• viruses that are imported from other sources including but not limited to any media source introduced to the business computer system. Media source examples include CDs, floppy disks, etc.